Renew Prescriptions

To renew prescriptions for yourself or your child, log in and choose the prescription renewal service. Then, answer a few questions that will appear in a chat box, such as which medication or medications you need a renewed prescription for, if you've experienced any side effects from the medication, and what other medications you are currently using. It's simple and only takes a few minutes.

Afterward, your inquiry will be forwarded to our doctors for a medical assessment. The assessment includes considerations we always take into account before renewing a prescription, such as whether you still need the medication and for how long. Our doctors handle cases in order. You can see your queue position in the app and also receive a notification when it's your turn.

When it's your turn, the doctor reviews your case, and if necessary, you may receive a call from the doctor for additional information. You will be informed when your case is complete, and you can pick up your prescription at the pharmacy.

Examples of situations where Doktor.se cannot assist you through digital healthcare:

• If you need a prescription for narcotics or addictive medications

• If you need a prescription for medications not prescribed by a primary care doctor

• If you need a prescription for medications issued on license, known as licensed drugs You can pick up your prescription at any Swedish pharmacy. We can also assist you with sick notes and medical certificates for parental leave (VAB).

We also assist you in evaluating symptoms to potentially prescribe new medications. These may be symptoms you recognize and have been treated for in the past or new symptoms. You can contact us through the app and log in with mobile BankID. Once logged in, you will see a list of various types of issues we often assist with. Choose the one that fits. If none apply, you can select 'Other.' You will then answer a few questions that appear in a chat box. Afterward, your case will be forwarded to be addressed by our staff. When it's your turn, you will be contacted by our healthcare professionals who will assist you.

Here, we have compiled some common questions and answers about prescription renewal.